Unplug your Cable BoxĪlternatively, you could also unplug your cable box. Then, follow the remaining steps listed above. Press and hold the Power button for around 10 seconds. There are two ways to do this: Use the Power Button If restarting the cable box doesn’t fix your problem, try resetting it. The device will play the previous channel. You’ll be able to see a welcome screen.Get to Restart using the right arrow button.Using the down arrow button get to Restart.Use the down arrow button to set Power Preferences.Use the down arrow button to access Device Settings.Use the left and right buttons in the remote to get to Settings.Click the Xfinity button on the remote.Disconnect the set-top box and wait for 10 seconds.
#Xfinity screensaver start tv
Restart Using the Power Cord (if your TV doesn’t have a power button)
The set-top box will reboot automatically. Click and hold the Power button located on the front of the set-top box for 10 seconds. Make sure that all the cables are tightly secured. Restart Using The Power Button (if your TV has one) Your set-top box will be rebooted in a few seconds. You will see the Help Menu on the screen. Do not unplug or turn off the set-top box during the process. Rebooting will take around 5 minutes to complete. This allows you to choose the set-top box you wish to reboot. There will be two options: System Refresh and Restart Device. Solutions to common issues will be displayed. You can also select the specific set-top box to reboot from the Devices tab. This option is also available on the Services tab. Here are the different ways to go about it: Restart from My Account Online You can try restarting it and see if that fixes the issue. Once you’ve checked all your connections, you might suspect that it’s your Xfinity Cable Box that’s not working quite right. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. Ensure that the remote batteries aren’t dead. Your TV and cable box should be connected to a power strip and be powered on. Check if the outlet that you’re using is working. Check your connectionsĮnsure that all your connections are tight and that the cords are in good condition, without any wear and tear. If you have a Flex device, connect it using the WPS button. Restarting the gateway could also fix the issue. Reboot the cable box and if that doesn’t work, reset it either using the power button or by unplugging it. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. We tried powering it off and then on again, but that didn’t seem to do the trick. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. It’s nice to have all your streaming services in one place, ready to watch. Ever since we’ve been hooked on Xfinity TV and the features it provides. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. 
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